Privacy policy
Last Updated: July 1, 2026
Extravagant Customs operates this store and website, including all related information, content, features, tools, products, services, order forms, custom request forms, and customer support communications, in order to provide you with a curated shopping and custom event experience.
Extravagant Customs is powered by Shopify, which enables us to provide our online store, checkout, payment processing, and related services. Shopify provides privacy resources for consumers and privacy controls for customer data.
This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit our website, place an order, submit a custom request, approve a mockup, contact us, or otherwise interact with Extravagant Customs.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, use, and disclosure of personal information.
Please read this Privacy Policy carefully. By using this website, placing an order, submitting a custom order request, or communicating with Extravagant Customs, you acknowledge that you have read and understood this Privacy Policy.
For questions, please contact us:
Email: extravagantcustoms@yahoo.com
Text Only: (225) 382-7575
1. Personal Information We Collect or Process
When we use the term personal information, we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify you.
Depending on how you interact with Extravagant Customs, we may collect or process the following categories of personal information:
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Contact details, including name, billing address, shipping address, phone number, and email address
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Order details, including products purchased, quantities, customization selections, event date, theme, colors, names, wording, and design preferences
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Custom request details submitted through forms, emails, texts, or messages
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Customer-submitted photos, logos, graphics, names, dates, themes, or other design materials
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Payment and transaction information, including payment confirmation, transaction details, order totals, and payment method information
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Account information, if you create a customer account, including login details, preferences, order history, and saved information
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Communication details, including emails, texts, contact form submissions, support requests, mockup approvals, and order-related messages
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Device and usage information, including IP address, browser type, device type, network connection, pages viewed, items added to cart, and website activity
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Marketing preferences, including email or SMS subscription preferences if you choose to opt in
Payment information is processed through Shopify and/or approved payment providers. Extravagant Customs does not directly store full credit card numbers.
2. Personal Information Sources
We may collect personal information from the following sources:
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Directly from you when you place an order, submit a custom request, create an account, approve a mockup, contact us, or provide order details
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Automatically through our website, cookies, pixels, analytics tools, and similar technologies
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From Shopify and service providers that help us operate our store, process payments, prevent fraud, ship orders, and communicate with customers
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From business, marketing, shipping, payment, or technology partners
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From social media platforms or third-party tools when you interact with our business through those services
3. How We Use Your Personal Information
Extravagant Customs may use your personal information to:
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Process and fulfill orders
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Create custom, handmade, and personalized products
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Prepare design mockups
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Contact you about your order or custom request
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Confirm names, dates, themes, colors, photos, wording, and event details
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Request missing information
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Process payments and transactions
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Arrange shipping and delivery
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Provide tracking information
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Respond to customer questions or concerns
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Review custom order requests
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Confirm availability, pricing, and production timing
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Provide customer support
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Improve our website, product offerings, and customer experience
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Send order updates, booking updates, or important store notices
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Send marketing messages if you choose to receive them
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Prevent fraud, unauthorized transactions, or suspicious activity
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Maintain business records
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Comply with legal, tax, accounting, payment, and recordkeeping obligations
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Respond to order concerns, payment concerns, legal requests, or policy enforcement matters
Because Extravagant Customs creates custom event products, we may need to use personal details such as names, ages, dates, photos, themes, and wording to complete your order exactly as requested.
4. Custom Photos, Logos & Submitted Design Materials
If you submit photos, logos, graphics, names, dates, wording, themes, or other design materials for a custom order, those materials may be used to create your requested product, prepare a design mockup, communicate with you about the design, maintain order records, and complete production.
Customers are responsible for ensuring they have permission to use any photos, logos, artwork, graphics, characters, trademarks, names, or images submitted to Extravagant Customs.
Extravagant Customs does not intentionally sell customer-submitted personal photos or custom design materials. Customer-submitted materials are used for order production, mockup creation, customer communication, and business records.
5. Children’s Privacy & Event Photos
Our website is intended for use by adults or individuals with permission from a parent or legal guardian.
Because we create event products for birthdays, baby celebrations, children’s parties, and family events, customers may submit names, ages, dates, or photos of minors for custom products. The customer submitting this information confirms that they have the legal right or appropriate permission to provide it to Extravagant Customs for the purpose of creating the requested custom order.
We do not knowingly collect personal information directly from children without appropriate consent. If you believe a child has provided personal information without consent, please contact us so we can review the request.
6. How We Disclose Personal Information
We may disclose personal information when needed to operate our business, fulfill orders, provide services, or comply with legal obligations.
We may disclose personal information to:
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Shopify
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Payment processors
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Shipping carriers
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Fulfillment or production service providers, if applicable
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Email, text, or customer communication tools
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Website hosting and technology providers
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Analytics and marketing service providers
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Fraud prevention tools
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Business support providers
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Legal, tax, accounting, or compliance professionals when necessary
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Government, law enforcement, or legal authorities when required by law
We may also provide order records, customer communication, design approvals, production information, tracking details, delivery confirmation, and policy agreement information when needed to respond to order concerns, payment concerns, legal requests, or policy enforcement matters.
7. Relationship With Shopify
Our store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell products and services online.
When you use our website or place an order, information you submit may be transmitted to and processed by Shopify and other third-party providers that support our store, checkout, payment processing, fraud prevention, analytics, and customer experience.
Shopify may also process personal information about your access to and use of our store in order to provide, improve, protect, and support Shopify’s services. Depending on where you live, Shopify may provide privacy rights and controls through its own privacy resources.
8. Cookies, Analytics & Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
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Help the website function properly
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Support cart and checkout features
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Remember customer preferences
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Analyze website traffic
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Improve customer experience
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Prevent fraud
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Support marketing and advertising
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Understand how customers interact with our store
Depending on your location and browser settings, you may be able to manage cookie preferences, opt out of certain tracking, or adjust privacy settings through your browser, device, Shopify privacy controls, or available website privacy options.
9. Marketing & Promotional Communications
If you subscribe to our email list, opt into marketing, or provide consent where required, we may send you messages about:
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New products
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Booking updates
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Promotions
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Custom releases
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Event inspiration
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Important store announcements
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Exclusive offers
You may opt out of promotional emails by using the unsubscribe option in the email, when available, or by contacting us at:
Even if you opt out of marketing messages, we may still contact you about active orders, custom requests, payments, shipping, mockup approvals, customer service, or policy-related matters.
10. Order Communication
Because our products are custom, handmade, and personalized, we may contact you by email, phone, or text regarding:
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Missing order details
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Design mockup approval
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Photo quality concerns
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Theme or personalization questions
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Rush order availability
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Processing updates
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Shipping information
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Order concerns
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Policy or payment-related matters
Customers are responsible for checking their email, phone, text messages, and any communication method used during the order process.
Delays in responding to Extravagant Customs may delay production, mockup approval, or shipping.
11. Security & Fraud Prevention
We use personal information to provide a secure shopping experience, authenticate accounts when applicable, process transactions, detect suspicious activity, prevent fraud, and protect Extravagant Customs, our customers, and our website.
If an order appears suspicious, incomplete, fraudulent, unauthorized, or in violation of our policies, Extravagant Customs reserves the right to cancel, refuse, or further verify the order.
Customers are responsible for keeping account login credentials safe and should not share usernames, passwords, or account access information with others.
12. Payment & Order Concerns
If there is an issue with your order, please contact Extravagant Customs directly so we have an opportunity to review and assist with your concern.
For order-related questions, please include:
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Name
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Order number
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Event date
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Photos, if applicable
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A clear description of the concern
Contact:
Email: extravagantcustoms@yahoo.com
Text Only: (225) 382-7575
Extravagant Customs may retain and use customer communication, order details, policy agreement information, mockup approvals, production records, tracking information, and delivery confirmation to respond to payment concerns, order concerns, legal requests, or policy enforcement matters.
13. Data Retention
We may keep customer information for as long as reasonably necessary to:
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Fulfill orders
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Maintain customer accounts
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Provide customer support
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Maintain business records
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Resolve order concerns
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Meet legal, tax, accounting, and compliance requirements
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Protect our business rights
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Respond to payment, shipping, or order issues
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Enforce our terms and policies
Custom order records, messages, design approvals, submitted details, and shipping information may be retained as part of our business records.
14. Security of Your Information
We take reasonable steps to help protect customer information. However, no website, online store, payment system, electronic storage method, or communication method can be guaranteed to be completely secure.
Please avoid sending sensitive financial information, full payment card numbers, or unnecessary confidential information through unsecured communication channels.
15. Third-Party Websites & Links
Our website may contain links to third-party websites, social media platforms, payment providers, shipping carriers, or other online services.
Extravagant Customs is not responsible for the privacy practices, content, accuracy, security, or policies of third-party websites. Customers should review the privacy policies and terms of any third-party websites they visit.
16. Your Rights & Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may include:
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The right to request access to personal information we maintain about you
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The right to request correction of inaccurate personal information
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The right to request deletion of certain personal information
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The right to request a copy of personal information, where applicable
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The right to opt out of certain uses of personal information for targeted advertising or data sharing, where applicable
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The right to withdraw consent where processing is based on consent, where applicable
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The right to manage communication preferences
These rights are not absolute and may apply only in certain circumstances. We may decline or limit a request where permitted by law, including when information is needed for order fulfillment, legal compliance, business records, payment records, dispute resolution, fraud prevention, or policy enforcement.
To submit a privacy request, contact:
Email: extravagantcustoms@yahoo.com
Text Only: (225) 382-7575
Please include your name, email address, order number if applicable, and a clear description of your request. We may need to verify your identity before completing certain requests.
17. Opt-Out Rights & Targeted Advertising
Extravagant Customs does not sell customer personal information for money.
However, some Shopify features, cookies, analytics services, advertising tools, or third-party marketing services may use data in ways that may be considered “sharing,” “selling,” or “targeted advertising” under certain privacy laws.
Depending on where you live, you may have the right to opt out of certain data sharing or targeted advertising. You may be able to exercise these rights through available website privacy controls, browser settings, Global Privacy Control signals, Shopify privacy tools, or by contacting us directly.
18. International Transfers
Because our website is powered by Shopify and may use third-party service providers, your personal information may be transferred, stored, or processed outside the state, province, or country where you live.
Where required, appropriate legal safeguards may be used for international data transfers.
19. Complaints
If you have a complaint about how your personal information is handled, please contact Extravagant Customs first so we can review the matter.
Contact:
Email: extravagantcustoms@yahoo.com
Text Only: (225) 382-7575
Depending on where you live, you may also have the right to contact a local privacy or data protection authority.
20. Changes to This Privacy Policy
Extravagant Customs may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements, Shopify features, or privacy practices.
Updates will be posted on this page with the revised “Last Updated” date.
Continued use of our website after updates are posted means you acknowledge the updated Privacy Policy.
21. Contact Information
For questions about this Privacy Policy, privacy practices, customer information requests, or order-related privacy concerns, please contact:
Extravagant Customs
Email: extravagantcustoms@yahoo.com
Text Only: (225) 382-7575
For order-related questions, please include your name, order number, event date, and a clear description of your concern so we can assist you quickly.
Final Privacy Notice
By using this website, placing an order, submitting a custom request, approving a design mockup, contacting Extravagant Customs, or otherwise interacting with our store, you acknowledge that you have read and understood this Privacy Policy.
For the purpose of applicable data protection laws, Extravagant Customs may be considered the data controller of personal information that we collect and process directly from customers through our website, order process, forms, and communications.