Refund policy
Last Updated: July 1, 2026
Thank you for shopping with Extravagant Customs. Please review our Refund & Return Policy carefully before placing an order.
Because our products are custom, handmade, personalized, and created specifically for each customer, all sales are final.
For questions before ordering, please contact us:
Email: extravagantcustoms@yahoo.com
Text Only: (225) 382-7575
All Sales Are Final
All Extravagant Customs products are custom, handmade, personalized, and/or made to order. Due to the nature of our products, we do not accept returns, refunds, or exchanges once an order has been placed, designed, customized, produced, shipped, or completed.
This includes, but is not limited to:
- Custom party favors
- Favor boxes
- Custom cups
- Foam cups
- Shot cups
- Party fans
- Party hats
- Game boards
- Event signage
- Acrylic signs
- Signature event bundles
- Baby celebration items
- Bridal and wedding items
- Rush order fees
- Design work
- Mockups
- Shipping fees
- Personalized or handmade products
All sales are final except where required by applicable law.
No Returns
Extravagant Customs does not accept returns.
Because each item is made specifically for the customer’s event, theme, colors, wording, photos, names, dates, and selected details, items cannot be returned, restocked, or resold.
Returned packages do not qualify for a refund.
No Refunds
Refunds will not be issued for:
- Change of mind
- Event cancellation
- Customer no longer needing the order
- Ordering the wrong product
- Selecting the wrong quantity, size, color, theme, or option
- Providing incorrect names, dates, spelling, colors, wording, photos, or details
- Submitting low-quality, blurry, cropped, dark, or pixelated photos
- Failure to read product descriptions
- Failure to review store policies before ordering
- Delayed customer responses
- Late mockup approval
- Customer-approved design errors
- Rush fees
- Shipping fees
- Carrier delays after shipment
- Packages marked delivered by the carrier
- Lost, stolen, delayed, or misdelivered packages after shipment
Custom Order Policy
Customers are responsible for submitting accurate and complete order information.
This includes:
- Names
- Ages
- Dates
- Event date
- Theme
- Colors
- Photos
- Wording
- Product selections
- Quantities
- Shipping address
- Special requests
Extravagant Customs is not responsible for errors caused by incorrect, missing, unclear, or incomplete information submitted by the customer.
Please double-check all order details before submitting your order.
Design Mockup Approval Policy
Some custom orders may require a design mockup before printing or production begins.
When a mockup is provided, the customer is responsible for carefully reviewing:
- Spelling
- Names
- Dates
- Colors
- Photos
- Wording
- Layout
- Theme details
- Product details
Once the mockup is approved, the design is considered accepted and production may begin.
Extravagant Customs is not responsible for customer-approved errors after approval has been given.
Changes requested after mockup approval may require an additional fee and may delay production.
Cancellations
Orders cannot be canceled once design work, mockup creation, supply purchasing, printing, production, personalization, packaging, or order preparation has started.
Cancellation requests must be made as soon as possible by contacting:
Email: extravagantcustoms@yahoo.com
Text Only: (225) 382-7575
Cancellation requests are reviewed on a case-by-case basis and are not guaranteed.
If an order has already entered design, production, customization, or preparation, it is not eligible for cancellation or refund.
Processing Time Notice
Processing time varies based on the item, order size, design details, supply availability, current booking volume, customer response time, and mockup approval timing.
Processing time begins only after:
- Payment is complete
- Required order details are received
- Required photos or wording are submitted
- Any required mockup is approved
Delays in submitting details, responding to messages, or approving a mockup may delay production.
Shipping Fees Are Non-Refundable
Shipping fees are non-refundable once an order has shipped.
Shipping fees paid at checkout cover shipment of the order and do not include processing, production, design work, customization, rush fees, or service fees.
Shipping Carrier Delays
Once an order has been handed over to the shipping carrier, Extravagant Customs is not responsible for shipping delays, weather delays, holiday delays, missed deliveries, tracking delays, lost packages, stolen packages, misdelivered packages, or packages marked delivered by the carrier.
Shipping concerns after shipment must be handled directly with the shipping carrier.
Incorrect Shipping Address
Customers are responsible for entering a complete and correct shipping address at checkout.
Extravagant Customs is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
If a package is returned due to an incorrect address, refused delivery, missed delivery, or failure to pick up the package, the customer is responsible for any additional shipping fees required to reship the order.
Returned packages do not qualify for refunds.
Damaged Items
If your item arrives damaged, please contact Extravagant Customs within 24 hours of delivery.
You must provide:
- Your order number
- Clear photos of the damaged item
- Clear photos of the packaging
- A description of the issue
Damage claims are reviewed on a case-by-case basis. Failure to contact us within 24 hours of delivery may limit our ability to assist.
Please keep all packaging until the concern has been reviewed.
Because all items are custom and handmade, damage claims do not automatically qualify for a refund. If a verified issue requires a remedy, Extravagant Customs may offer a replacement, repair, remake, or another resolution at our discretion, except where otherwise required by law.
Handmade Product Disclaimer
All Extravagant Customs products are handmade, custom, and/or personalized. Slight variations may occur in color, size, placement, material finish, print alignment, product surface, and design appearance.
These natural handmade variations do not qualify as defects and are not eligible for refunds, returns, or exchanges.
Color & Photo Disclaimer
Colors may appear slightly different due to screen brightness, device settings, lighting, photography, editing, printing materials, and product surfaces.
Customer-submitted photos must be clear and high quality. Extravagant Customs is not responsible for blurry, dark, cropped, pixelated, or low-quality results caused by low-quality customer-submitted images.
Order Concerns
If there is an issue with your order, please contact Extravagant Customs directly so we can review the concern.
Contact:
Email: extravagantcustoms@yahoo.com
Text Only: (225) 382-7575
For order-related concerns, please include:
- Your full name
- Order number
- Event date
- Photos, if applicable
- A clear description of the concern
We will review order concerns based on the product details, customer-submitted information, mockup approval, production status, shipping status, and store policies.
Unexpected Delays
Because items are handmade and customized, unexpected production delays may occur due to supply availability, high order volume, customer response delays, mockup approval timing, equipment issues, or circumstances outside of our control.
If an unexpected delay affects an unshipped order, Extravagant Customs will contact the customer with available next steps as required by applicable law.
Policy Agreement
By placing an order with Extravagant Customs, you confirm that you have reviewed and agreed to this Refund & Return Policy.
You understand that all custom, handmade, personalized, made-to-order, and event-specific items are final sale and are not eligible for refunds, returns, or exchanges, except where required by applicable law.
You also understand that approved designs, completed custom work, rush fees, shipping fees, and customer-submitted errors are not eligible for refunds.
Contact Information
For questions about this Refund & Return Policy, please contact:
Extravagant Customs
Email: extravagantcustoms@yahoo.com
Text Only: (225) 382-7575